Our Frequently Asked Questions

At Cooper Veterinary Hospital, we love educating our clients. That’s why we have taken the time to gather our answers to some of our most frequently asked questions. If you don’t see the answer to your question below, please feel free to ask us.

cooper veterinary clinic faqs

Cooper Veterinary Clinic FAQs

Do I need to have an appointment?

Yes, patients are seen by appointment only

How do I go about booking an appointment?

Please call us at 806-687-0687 or use our online system to book an appointment.

How do I know if I need to schedule - or- Can you tell me if my pet needs to come in if I tell you the symptoms?

Typically, the answer to this question is: if you are worried enough to call, your pet should probably come in. It can be very difficult for any of our staff to know the answer to this question without actually seeing your pet in person and performing a physical exam. A physical exam gives the doctor so much information about your pet. It is a valuable tool in diagnosing any problem.

Do you perform nail trims?
We do perform nail trims by appointment only. Please make sure that your pet is current on their Rabies vaccine to have nail trims performed at our clinic.
Do you do have grooming at your facility?
We do not have a groomer on staff. However, please don’t hesitate to ask us! We can refer you to a groomer nearby.
Do you see exotic pets?
I’m sorry, we do not see exotic pets. Nonetheless, we can refer you to a veterinary clinic that does see exotics.
How do I schedule surgery for my pet?

The first step is scheduling a pre-surgical exam. Your pet will be examined at that visit, a health assessment will be performed, and you will be provided with a current estimate for the requested procedure (the procedure will not be performed that da. Your veterinary technician will work with you to schedule an appointment for surgery within 30 days of your pre-surgical exam at this visit.

To schedule an elective (spay or neuter) surgery, your pet must first be current on their Rabies vaccine.

At what age can I have my pet spayed or neutered?

Spaying or neutering is recommended at 4 to 5 months of age for cats and 6 months of age for small breed dogs. At that age, pets will have completed their initial vaccinations and be well-protected against various serious viral and bacterial diseases. We recommend that spaying or neutering be delayed until 9 months to 1 year of age to those owners of large or giant breed dogs. This advice is based upon recent studies that have demonstrated a link between early spaying and neutering and developing certain types of cancer later in life. Ask our doctors for their recommendations for your pet.

Do you take walk-in emergencies?

We always appreciate a phone call to let us know you are on your way. However, if you walk in with a true emergency, we will do our best to get your pet stabilized. Once your pet is stabilized, the doctor will assess your pet to determine if you will need to transfer your pet to a 24-hour care facility. For pets in stable condition, we request that you give us a call so we can determine if we can see you that day and what time in the schedule the doctors would be able to give your pet the best possible care.

What qualifies as an emergency?

Many things qualify as an emergency. Some examples include trouble breathing, inability to walk, eye problems, and seizures. If your pet is experiencing any of these issues, please do not wait. Call us, and we will do our best to get your pet on our schedule as soon as possible. The earlier in the day we can get your pet in, the better chance we have of resolving the problem.

How do I get a refill of medications?

You can request a refill by calling us at the clinic or, you can send us an email. Your refill request will be passed along to the doctor who prescribed your pet’s medication.

How far in advance should I request a refill?
Please keep in mind that your veterinarian may not be in the clinic on the day you request your medication. Please allow 1-2 business days for your medication request to be approved, filled, and ready for pick-up. Some medications are ordered from a compounding pharmacy and can take longer to receive. It is best to give a week’s notice for these specific medications.
How can I get proof of vaccines?

If your pet was vaccinated at our clinic, we have a couple of ways for you to obtain proof of vaccination. You can give us a call or send us an email. We will be happy to email your vaccine records to the email address you provide. If you would like a printed copy, we can print your pet’s vaccination record for you to pick up in person.